Refund policy

At Thern, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Our return and refund policy is designed to be simple and hassle-free.

Returns

• Return Window: You have 30 days from the date of delivery to return your items.
• Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Exceptions: Please note that we do not have any final sale items. All items are eligible for return as long as they meet the above conditions.

Return Process

1. Initiate Return: To start a return, contact our customer service team at [customer service email or phone number]. Provide your order number and the reason for your return.
2. Receive Return Label: Once your return is approved, we will provide you with a prepaid return shipping label.
3. Package Your Return: Securely pack the items in their original packaging (if possible), attach the prepaid return label, and drop it off at the designated shipping location.

Refunds

• Processing Time: Once we receive your return, we will inspect the items. If the return is approved, we will initiate a refund to your original method of payment. Please allow up to 7-10 business days for the refund to be processed and reflected in your account.
• No Restocking Fee: We do not charge any restocking fees. You will receive a full refund for the items returned.

Free Return Shipping

We offer free return shipping on all returns. Simply use the prepaid return label provided by our customer service team.

Contact Us

If you have any questions about our return and refund policy, please contact us at [customer service email or phone number]. We are here to assist you and ensure your shopping experience with Thern is exceptional.

Thank you for choosing Thern. We value your trust and strive to provide you with the best possible service.